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    FAQ

    How much do you charge for shipping?

    We provide free shipping to over 200 countries around the world*
    *with some exceptions

    When will you ship my order?

    If you order an in-stock item, we’ll ship it within 3 working days.

    How long will my order take to arrive?

    Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

    Do you provide tracking information?

    You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at medekanproducts@gmail.com

    Can I cancel my order?

    You can change or cancel your order within 2 hours. Please contact us at medekanproducts@gmail.com